We operate an appointment system for the efficient running of the practice. Appointments are available to book up to two weeks in advance for routine matters. The practice operates a clinical assessment service for all problems that will not wait for the next available appointment. Please telephone the surgery for any urgent matters. Your details will be taken and a nurse or doctor will call you back, offering advice or an appointment as appropriate.
The practice operates an appointment reminder service in which two to three days before an appointment a text reminder will be sent to the mobile number held on the patient's records. If you would like to receive reminders, please notify the receptionist. Please do not rely on your text reminder. Please update us with your mobile number at your next visit.
Online booking and cancellation of appointments
Patients can apply to the surgery to be registered for our online appointments service If you have already registered, please log onto app.patientpack.co.uk
Please book one appointment (10 minutes) for each person.
The doctors do their best to run to time. Inevitably, however, delays will occur and we do apologise for any inconvenience caused. In an effort to minimise delays, the practice operates a "10 minute rule" for latecomers. If you arrive more than 10 minutes late for your appointment, you may be asked to rebook.
Chaperones are available for examinations if required. Please ask.
Text Reminder Service
Text reminders of appointments will be sent to patients whose mobile numbers we have recorded and that have been verified.. If you t wish to receive reminders, please let the reception staff know.
If you no longer need your appointment, please contact the surgery to cancel.
Please note that you can now cancel appointments by email or call the surgery on 0121 711 1414. Please send your name and date of birth to firstname.lastname@example.org. Please give us as much notice as possible so the appointment can be offered to another patient.
Post Operative Wound Care
For patients who have had a surgical procedure as part of an NHS pathway (i.e. at an NHS Hospital, or part of an NHS 'Choose & Book'/'E-referral' procedure carried out at a private Hospital), our Practice Nurses will be happy to see patients to dress wounds, remove clips, remove sutures etc.
If surgery is provided privately the provider of the surgery is responsible for the post-operative care. This is in line with both Department of Health guidance and the core GMS contract for GP surgeries. If your procedure was carried out at a private Hospital then will we expect 6 weeks post-operative care to be carried out by that hospital. This is in accordance with good clinical practice and good industry practice.