Monkspath Surgery

THE DOCTORS

PRACTICE STAFF

PRACTICE MANAGER

Becky Friend

PRACTICE NURSES

Carol Maxwell SRM, SCM
Sally Scott RGN, ENB
Jacky Mastrantone RGN, RM

HEALTH CARE ASSISTANTS

Penny Moore, Anna Cunningham

SECRETARIES

Alison Caughey, Kerry Cutler

SCANNING CLERK

Cathy Keeton

ADMINISTRATION CLERKS

Jackie Pawsey, Sandra Close

CLINICAL SUMMARISER

Gill Farley

SENIOR RECEPTIONISTS

amJosie Shaw

pmBeverley Price

RECEPTION STAFF

amPat Alberici, Lesley Stone, Margaret Rhodes, Maureen Larner

pmTrudy Morris, Anne Ward, Aqsa Rafiq, Sharon Mitchell

Practice Staff

The practice manager is available to advise you about administration and non-medical aspects of your health care and is also available to discuss any suggestions or complaints you may have.

The practice nurses and healthcare assistants have appointments throughout the day from 8.30am and provide a wide range of services including:

* Please complete travel assessment forms available from reception or by downloading (go to travel documents page) before attending for an appointment.

The practice medical secretaries carry out much of the administration work in the practice. They provide a communication link between the patient, doctor, hospital, insurance companies and other agencies.

The receptionists are your link with the rest of the practice. They will try in every way to help you and advise you on how to get the best from the many services we offer. Should you wish to speak in more privacy, then an interview room is available - please ask.

ATTACHED STAFF

Solihull Primary Care Trust commissions certain community services and staff, some of whom work from within the practice.

District nurses come into the surgery each day for messages from the doctors and patients. Their prime role is to provide domiciliary nursing care, especially for the elderly and for post-operative patients.

Midwives hold antenatal clinics in the practice once a week as well as visiting expectant mothers in their homes. Most of our pregnant patients have their babies delivered by a midwife from our team.

You may contact the midwives via their secretary at Solihull Hospital on (0121) 709 0209.

Health visitors have their own telephone line in the surgery and can be contacted on (0121) 711 2133; an answerphone will record messages when they are not available. Their prime responsibility is the care and welfare of the under 5s.

Physiotherapists and chiropodists have several clinics in the practice throughout the week. These staff are available after referral from one of the doctors.

TEACHING

We have an active commitment to medical education. Attached to the practice are fully qualified doctors known as registrars, who have several years of hospital experience but are preparing to become general practitioners. Registrars spend up to a year in the practice team.

Video recordings of consultations are occasionally used in training but this is never done without the consent of the patients involved.

Medical students and trainee nurses are also attached to us as part of their undergraduate training. The practice frequently has students from the Medical School at Birmingham University. We are one of a number of practices throughout the West Midlands that have been selected to take part in the undergraduate teaching programme. The doctors involved in teaching are Honorary Clinical Lecturers at the university. All students have access to the medical records as part of the educational process, but are bound by confidentiality in the same way as all other staff. The medical records will not leave the premises in the possession of a student.

Patients are under no obligation to have students present during their consultations. Your consent should always be sought beforehand. If you choose not to participate you can be assured that your wishes will be respected and that your decision will not be held against you in any way.