Monkspath Surgery |
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HOW DO I... For all enquiries please phone: (0121) 711 1414 Please note that all incoming and outgoing telephone calls are recorded for training and monitoring purposes. Telephone Advice To arrange a telephone consultation please contact the surgery before 11.00am. Your call will be returned during the morning. HOW DO I... We operate an appointment system for the efficient running of the practice. Appointments are available to book up to four weeks in advance for routine matters. Some appointments are available two working days in advance for more urgent matters. The practice operates a triage system for all problems that will not wait for the next available appointment. Please telephone the surgery for any urgent matters. Your details will be taken and a nurse or doctor will call you back, offering advice or an appointment as appropriate. The practice operates an appointment reminder service. 24 hours before an appointment a text or voicemail reminder will be sent to the contact number held on the patient's records. If you would prefer not to receive reminders, please notify the receptionist. Please book one appointment for each person. If you are unable to keep your appointment, please contact the surgery giving as much notice as possible in order that your appointment can be offered to another patient. Appointments may be cancelled via email to monkspathcancellations@nhs.net. The doctors see more than 80% of the patients within 5 minutes of their appointment time. The practice operates a "10 minute rule" for latecomers. If you arrive more than 10 minutes late for your appointment, you will be asked to rebook. Chaperones are available for examinations if required. Please ask. HOW DO I... Home visits are for patients too ill to attend surgery. To request a home visit please ring 0121 711 1414 before 11.00 am. The receptionist will take your details and telephone number. The doctor may phone to assess your condition. It is preferable for patients to come to the surgery where we have far better facilities for examination and treatment. HOW DO I... You should always contact the surgery to obtain the results after you have had a test. To do this please ring reception after 2.30pm. Please do not telephone prior to 2.30pm, as results are not usually available from the laboratory before this time. Results will only be given to the patient concerned or the parent or guardian of children under 16 years of age. HOW DO I... We welcome comments and suggestions on our standard of service. We aim to provide the highest standard of care. If you feel that this has not happened, please contact the practice manager. The practice has an in-house complaints procedure in line with NHS regulations and any member of staff will be able to give you a copy of this on request. HOW DO I... It is important that you inform us of any change of address or telephone number to enable us to maintain accurate records, so that we may contact you when necessary. HOW DO I... For all illnesses lasting seven working days or less, a sick note from your doctor is not required. Instead, on returning to work complete a self-certification form, which is available from your employer. If a note for a private insurance scheme is required, then a charge will be made as this falls outside the NHS system. HOW DO I... Information packs are available for any person wishing to register as a patient at the practice. The reception staff will check that your address is within our practice area and give you the appropriate paperwork. All newly registered patients need to book a check with the practice nurse. We will carry out a simple health check. This also gives us the opportunity to meet you and your family and tell you about the practice. Patients have the right to express a preference of doctor on their records. However, the practice may not always be able to comply with your request. In this case, we will explain why. All patients may consult with any doctor working at the practice, who will have access to your medical records. |
