Monkspath Surgery

PRACTICE CHARTER

Click here to download the Monkspath Surgery Quality Account 2010/11

Patients’ Responsibilities

Please cancel appointments which are no longer needed - your appointment can then be offered to another patient; arrive on time for your appointment; book one appointment for each person.

Please treat our staff with courtesy and respect.
Please notify us if you change your name, address or contact numbers. It is important that we can contact you if needed.

Confidentiality

All staff are bound by strict rules of confidentiality.

Medical Records

The staff at the practice record information about you and your health so that you can receive the right care and treatment. We need to record the information so that it is available each time we see you. Your medical records are confidential, and everyone working at the practice has a legal duty to keep information about you confidential. The information recorded may be used for reasons other than your personal care, for example, to protect the health of the general public and to plan for the future; train staff and carry out research.

We are involved in research studies which require access to anonymous information from patients’ notes. You cannot be identified from these notes as all personal data (name, address, postcode, date of birth) are removed. Individual anonymised records are added to a much larger database from many patients across the UK which is used by researchers outside the practice. This data may be anonymously linked to other data, such as hospital data.

If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be collected for this anonymous research. This will not affect your care in any way.

If anything to do with the research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published research.

You have a right of access to your health records. If you would like to know more, please speak to the practice manager.
Solihull Primary Care Trust may require access to records for audit purposes.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Solihull Primary Care Trust

The Trust can be contacted at:

Solihull NHS Care Trust Headquarters
Friar Gate
Stratford Road
Solihull
B90 4BN

Tel: (0121) 711 7171

Detailed information on the Trust, how it functions, and the many services it commissions can be found by going to www.solihull.nhs.uk