Monkspath Surgery |
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This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative. TRAVEL DOCUMENTS Click here for useful travel advice and information WELCOME TO THE PRACTICE Background To The Practice Monkspath Surgery was founded by Dr Stan Darling in 1985. He served in general practice in Solihull for 30 years before retiring in September 2009. The current surgery was built in 1987 and additional changes have provided an opportunity to expand the building to accommodate the whole of the primary health care team. The patient list size is approximately 12,000. The practice has taken on a significant role in medical student training since 1995. Monkspath Surgery is one of the practices in the Solihull Primary Care Trust. Violence And Aggression The practice operates a zero-tolerance policy towards any form of verbal or physical aggression. Practice News and Notices
TRAVEL APPOINTMENTS Please ensure a risk assessment form is completed for each traveller and brought to the appointment with the nurse. Without completed risk assessments the nurses may not be able to give vaccinations to patients. Thank you for your co-operation MALARIA BITE PREVENTION Useful information available at www.youtube.com/watch?v=4QJMyboaspQ
HEARING AID BATTERIES This service is provided by Solihull Care Trust. Batteries can be obtained from the health visiting team based at Monkspath Surgery. Please call on 0121 711 2133 before coming to the surgery. TELEPHONE ACCESS TO THE SURGERY The patient survey has shown that the one area of most concern for patients is accessing the surgery by telephone. The main problem seems to be getting through to the practice first thing in the morning. You can help us by telephoning after 10.30am for routine matters. We fully appreciate that patients who have felt unwell the previous night or wake up feeling unwell want to contact the surgery at the earliest opportunity to arrange contact with a doctor. We are confident that the appointments system that we operate for urgent matters which need to be dealt with the same day will accommodate all urgent patients and nobody will be denied access to this system. For routine matters, patients can book appointments up to 4 weeks in advance. The timing of the next available routine appointment does vary depending on a number of factors including demand for appointments, other commitments of the doctors, and the time of year. Thank you for your co-operation.. Appointment Reminders Text or voice mail reminders will be sent to patients over 18 for routine appointments with the doctors 24 hours before an appointment. Please help us by providing mobile phone numbers. If you would prefer not to receive reminders, please let the reception staff know. Appointment Cancellations Please note that you can now cancel appointments by email. Please send your name and date of birth to monkspathcancellations@nhs.net. Please give us as much notice as possible so the appointment can be offered to another patient. If you have more than one appointment booked, please let us know which you wish to cancel. Communication by email We are currently collecting patients' email addresses as an alternative method of communicating with you. For example, following tests, the doctor sometimes would like a repeat sample or an appointment with a patient and rather than sending a letter, we could send an email. If you are happy for us to communicate with you by email, please complete one of the slips available in the waiting room. Thank you for your co-operation.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. |
